LEGAL
Refund Policy
The 14-day EU refund window and how to request a subscription refund.
Last updated: April 27, 2026
14-day refund window
If you subscribe to Sion as a consumer in the European Union, you may request a refund within 14 days of the subscription start date, subject to applicable law and the conditions described below.
How to request a refund
Email contact@sionai.faith from the address used for your subscription and include your request for cancellation or refund. We may ask for limited billing details necessary to verify the purchase.
Processing time
Approved refunds are generally processed within 5 to 10 business days, depending on your payment method and banking provider.
Exceptions
A refund may be denied where substantial premium usage has already occurred, including extensive consumption of premium-only features during the refund window.
- Repeated use of unlimited premium prayer generation
- Heavy usage of sacred voice and devotional art features
- Usage levels that clearly exceed a short evaluation period